How Does One Company's Operating Model Create Value?

By: Robin Nuttall • Financial Analyst

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How does One 1 Ltd.'s business model create and capture value across Israel's ICT stack?

One 1 Ltd. shifted from hardware to recurring, high-margin digital services, linking public-sector contracts with agile private solutions. In 2025 software and IT services held 42.37 percent of the Israeli ICT market, and One 1 Ltd. sustained double-digit profit growth since 2019.

How Does One Company's Operating Model Create Value?

Its platform bundling-managed services, cloud, and AI-locks customers into multi-year contracts, increasing lifetime value while raising delivery complexity and margin upside. See tactical risks in One PESTLE Analysis.

What Did One Choose to Build Its Business Around?

One 1 Ltd. built its business around delivering end-to-end digital transformation for high-stakes enterprise and government environments, centering on cloud, cybersecurity, software development, and systems integration. The company treats technology as essential operational infrastructure rather than discretionary IT spend.

Icon Core Offer: Comprehensive Digital Transformation Platform

One 1 Ltd. offers an integrated suite combining cloud migration and management, enterprise-grade cybersecurity, bespoke software development, and systems integration. The platform bundles engineering, managed services, and compliance capabilities to run mission-critical workloads for finance, healthcare, and government clients.

Icon Chosen Customer Problem: Digital Obsolescence and Vendor Fragmentation

Clients face legacy systems, fragmented vendor stacks, and rising cyber risk that impede operations and regulatory compliance. One 1 Ltd. targets organizations that cannot tolerate downtime or inconsistent vendors, offering a single orchestrator to reduce integration risk and technical debt.

Icon Value Logic: Reduce Risk, Consolidate Spend, Increase Agility

Value is created by turning disparate IT spend into predictable, contractable infrastructure and services that lower total cost of ownership and time-to-market. Customers choose One 1 Ltd. for consolidated SLAs, measurable security posture improvements, and predictable operational continuity in regulated environments.

Icon Strategic Choice at the Center: Orchestration over Specialization

By positioning as an end-to-end orchestrator rather than a niche vendor, One 1 Ltd. aligns its operating model with client organizational design and regulatory needs, enabling cross-sell and long-term managed-service contracts. This strategic choice drives recurring revenue and supports process optimization across client estates.

One 1 Ltd. crossed NIS 4,000,000,000 in annual revenue in 2024, reflecting organic growth in technological solutions and services tied to its operating model that emphasizes integration, security, and cloud-native transformation; see a detailed case review at Business Case History of One Company.

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How Does One's Operating System Work?

One 1 Ltd.'s operating system converts hardware, communications infrastructure, and specialist engineering talent into customer-facing IT services and AI-enabled support centers, balancing stable operations with rapid software delivery to produce compliant, secure solutions for government and healthcare clients.

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Hybrid Delivery Engine

One 1 Ltd. runs a hybrid operating model that pairs stable infrastructure management with agile software teams. This lets the firm protect mission-critical systems while iterating client integrations every 2-4 weeks.

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From Platform to Customer

Services reach customers via integrated on-prem and cloud deployments, combined with managed service contracts and AI-enhanced support centers. Typical deployment timelines range from 4 to 12 weeks depending on scope.

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Build, Source, and Integrate

Development uses agile sprints and CI/CD pipelines; hardware and comms are sourced through long-term vendor agreements. M&A fills gaps-most notably the April 2025 acquisition of Bezeq Online for NIS 33.6 million.

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Sales and Distribution Mechanics

Sales mix combines direct enterprise contracts (government, healthcare) with channel partners for SMEs; managed services and subscription components drive recurring revenue and improve predictability.

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Key Assets and Partnerships

Core assets include data-center racks, secure communications hardware, proprietary integration frameworks, and an internal talent pool cleared for regulated sectors. Strategic acquisitions accelerate capability and market entry.

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Why the Model Scales

The model scales through modular delivery-standardized infrastructure blocks plus configurable software stacks-reducing deployment cost per client and enabling faster revenue realization after acquisitions.

Operationally, One 1 Ltd. ties infrastructure uptime targets to recurring service revenue and uses acquisitions to shorten time-to-market for new capabilities.

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How the Operating System Works in Practice

The clearest takeaway: One 1 Ltd. creates value by combining secure infrastructure operations with agile delivery and targeted M&A to offer compliant, AI-enhanced services to government and healthcare clients.

  • Hybrid operating model balancing stable infrastructure and fast software delivery
  • Managed services and AI-enabled support centers deliver customer-facing products
  • Main support from internal cleared talent, data-center assets, and strategic partners; see Strategic Position of One Company
  • Efficiency driven by modular deployment, recurring contracts, and M&A to add capability quickly

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Where Does One Capture Value Economically?

One 1 Ltd. converts demand into economics via three streams: recurring managed cloud and cybersecurity subscriptions, high-ticket digital transformation projects, and direct sales of software licenses and hardware.

Icon Recurring Managed Services and Cybersecurity

Managed cloud and cybersecurity drive predictable, recurring revenue and annual contract value (ACV), forming the cashflow base that stabilizes margins and funds reinvestment.

Icon Project-Based Digital Transformation

Large system-integration and transformation contracts generate high-ticket, lump-sum fees with gross margins that spike during execution and lift overall profitability.

Icon License and Hardware Sales

Direct sales of software licenses and infrastructure hardware provide transactional revenue and support client onboarding for higher-margin service upsells.

Icon Pricing and Monetization Logic

One 1 Ltd. uses subscription pricing for managed services, time-and-materials or fixed-fee for projects, and one-time license/hardware sales; bundles and multi-year contracts raise customer lifetime value (CLV).

Icon What Drives Economics Most

Scale in recurring revenue and higher utilization on project teams drive margin expansion; operational strategy and process optimization lowered operating costs, contributing to a 27 percent net profit increase to NIS 244 million in 2024 and a net cash surplus of NIS 274 million by Q2 2025.

Icon Key Operating Model Metrics to Track

Track ACV, recurring-revenue mix (% of total), project gross margin, utilization rate, CLV-to-CAC, and net cash position to measure how the operating model creates value for the company.

For a focused example of strategic expansion and revenue mix evolution, see Strategic Growth of One Company

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What Does One's Model Reveal About Strategic Strength and Weakness?

One 1 Ltd.'s operating model shows strong domestic defensibility and scalable delivery, driven by AI and cloud services, but it is exposed by heavy concentration in Israel which raises geopolitical and revenue risk.

Icon Deep Domestic Market Penetration Supports Scale

High share in critical Israeli sectors and a growth rate roughly five times the Israeli IT industry from 2019-2024 underpin durable value creation through repeatable contracts and network effects.

Icon AI and Cloud Integration as Core Capabilities

AI-driven service centers, cloud migration practices aligned with national projects like Project Nimbus, and a lean AI-ready workforce enable process optimization and faster time-to-value for clients.

Icon Revenue Concentration and Geopolitical Dependency

Overconcentration in Israel-with limited US/UK footprint-creates single-region risk; regional instability can amplify churn, slow deal cycles, and compress margins despite strong local demand.

Icon Durability in 2025/2026: Resilient but Exposed

Operationally resilient: negligible leverage, consistent double-digit revenue and profit growth, and H1 2025 revenues up 15 percent to NIS 2.24 billion show the model converts digital transformation into cash. Still, strategic diversification is needed to reduce fragility.

For governance context and how organizational design supports the operating model, see Governance Structure of One Company

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Frequently Asked Questions

One built its business around end-to-end digital transformation for enterprise and government clients, focusing on cloud, cybersecurity, software development, and systems integration. It treats technology as essential operational infrastructure. Its core offer is a comprehensive platform bundling these services to run mission-critical workloads, solving digital obsolescence and vendor fragmentation while creating value through reduced risk, consolidated spend, and increased agility.

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